DEFINITIONS
"Conditions" means these terms and conditions;
"Online Sales" means sales of Goods and Services conducted through the Website;
"Goods" means goods displayed for sale on the Website;
"Services" means services displayed for sale on the Website;
"Users" means the users of the Website collectively;
"User Information" means the details provided by you on any application to buy
Goods or Services from us via the Website;
"We/us/our" means 20:20 Mobile (UK) Limited.;
"Website" means the website located at
www.orangeaccessories.co.uk or any subsequent URL which may replace it;
and
"You/your" means a user of the Website.
By using the Website you agree to be bound by these Terms.
We reserve the right to:
update these Terms from time to time and any changes will be notified to you via
a suitable announcement on the Website. It is your responsibility to check for
such changes. The changes will apply to the use of the Website after we have
given such announcement. If you do not wish to accept the new Terms you should
not continue to use the Website. If you continue to use the Website after the
date on which the change comes into effect, your use of the Website indicates
your agreement to be bound by the new Terms; and
modify or withdraw, temporarily or permanently, this Website and the material
contained within (or any part) without notice to you and you confirm that we
shall not be liable to you for any modification to or withdrawal of the Website
or its contents.
You warrant that:
the personal information which you are required to provide when you register is
true, accurate, current and complete in all respects; and
you are not impersonating any other person or entity
you will notify us immediately of any changes to the personal information by
e-mailing or telephoning our customer service representatives at:
e-mail address: support@orangeaccessories.co.uk
Telephone Number: 0844 412 0992
We will treat all your personal information:
as confidential and will only disclose the same in the circumstances set out
below; and
in accordance with Data Protection legislation from time to time in force in
England and Wales.
When you shop on this Website, we will ask you to input personal details in
order for us to identify you, such as your name, e-mail address, billing
address, delivery address, credit card or other payment information. We confirm
that this information will be held by us in accordance with the registration we
have with the Data Commissioner's office. We will use your personal information
for the following purposes:
processing your orders;
to administer this Website;
for statistical purposes to improve this Website and its services to you;
if you have not objected during the registration process, to notify you of
products or special offers that may be of interest to you
if you have not objected during the registration process, to disclose to other
members within our group of companies and also to other relevant third parties,
who may contact you about their products or services that may be of interest to
you.
If you have not objected during the registration process, but do not want us to:
contact you regarding products or services which may be of interest to you; or
to transfer your data to group companies and third parties so that they can
contact you about their products and services;
then please write to us at Orange Accessories, 20:20 Mobile (UK) Limited,
Weston Road, Crewe, Cheshire CW1 6BU and notify us accordingly.
Subject to your rights of objection, you agree that personal information may be
disclosed to other businesses within our group of companies and to reputable
third parties who will help process your order. In addition, you do not object
to us, our group companies or third parties contacting you for the purposes set
out above, whether this be by fax, telephone, e-mail, SMS or in writing and you
do not consider any of the above as being a breach of any of your rights under
the Telecommunications (Data Protection and Privacy) Regulations 1999.
You should be aware that if we are requested by the police or any other
regulatory authority investigating suspected illegal activities to provide your
personal information, we are entitled to do so.
The Website may only be used for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes and regulations regarding
the Website and its use. You agree not to upload or transmit through the
Website:
any computer viruses or anything else designed to interfere with, interrupt or
disrupt the normal operating procedures of a computer; and
any material which is defamatory, offensive or of an obscene character
You agree to fully indemnify, defend and hold us, and our officers, directors,
employees and suppliers, harmless immediately on demand, from and against all
claims, losses, costs and expenses, including reasonable legal fees, arising
out of any breach of these Terms by you, or any other liabilities arising out
of your use of this Website or any other person accessing the Website using
your personal information.
As a convenience to our customers, the Website may include links to other
websites or material which is beyond our control. For your information, we are
not responsible for such websites or material nor do we review or endorse
these. We will not be liable, whether directly or indirectly, for the privacy
practices or content of such websites nor for any damage, loss or offence
caused or alleged to be caused in connection with, the use of or reliance on
any such advertising, content, products, materials or services available on
such external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are
not available, you will be notified by e-mail (or by other means if no e-mail
address has been provided) and you will have the option either to wait until
the item is available from stock or to cancel your order. Any orders placed by
you will be treated as an offer to purchase the goods or services from us and
we have the right to reject such offers at any time. You acknowledge that any
automated acknowledgment of your order which you may receive from us shall not
amount to our acceptance of your offer to purchase goods or services advertised
on the Website. The conclusion of a contract between you and us will take place
when we (i) debit your credit or debit card or (ii) despatch the goods to you
or commence the services, whichever is the earlier.
We will take all reasonable care, in so far as it is in our power to do so, to
keep the details of your order and payment secure, but in the absence of
negligence on our part we cannot be liable for any loss you may suffer if a
third party procures unauthorised access to any data provided by you when
accessing or ordering from the Website.
Each good or service purchased is sold subject to additional specific terms and
conditions related to that good or service including, without limitation, terms
and conditions concerning estimated delivery times and any warranties. Please
ensure that you read such additional terms.
Where you have purchased the goods or services as a consumer (i.e. for private
use as opposed to business use), please note that you are entitled to cancel
any contract completed with us within 7 days of receipt of the goods or
services.
If you do cancel a contract pursuant to this clause 11, then:
you must notify us in writing by sending an e-mail to
support@orangeaccessories.co.uk
or a letter to
Orange Accessories, 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU;
you must retain possession of the goods or services and ensure that the goods or
services are kept in the same condition as they were when they were delivered
until such time as the goods or services are either collected by us or
delivered back to us by you;
we will notify you of when we wish to collect the goods or services. The goods
and services will be collected by us within 28 days of our receiving your
cancellation notice and we will charge the cost of collecting the goods or
services, and will deduct this from any sum owed by us to you. Alternatively,
you can return the goods or services to us by contacting a customer service
operator on 0844 412 0992 who will be able to provide you with address
details;
We will refund any monies you have paid to us within 30 days of receipt of your
cancellation notice.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
Payment can be made by any major credit or debit card, however, we do not accept American Express or Diners Club. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
To be eligible to purchase goods on this Website and lawfully enter into and
form contracts on this Website under English law you must:
if an individual, be 18 years of age or over; and
stipulate a delivery address in the United Kingdom (excluding the Channel
Islands); and
register your real name, address, phone number, e-mail address any other details
requested; and
By offering to purchase goods and services you represent to us that you are 18
years of age or over and authorise us to transmit information (included updated
information) to obtain information from third parties, including but not
limited to, your debit or credit card numbers or credit reports to authenticate
your identity, to validate your credit card, to obtain an initial credit card
authorisation and to authorise individual purchase transactions.
If you want to return a product, you’ll need a Returns Authorisation number.
To get one, email us at
returns@orangeaccessories.co.uk
or call us on 0844 412 0992 and we’ll sort everything out.
We’re open between:
| Monday to Friday |
|
09:00 - 18:00 |
20:20 Mobile (UK) Limited guarantees to provide after-sale service of the products we supply.
The Customer has a twelve month guarantee, in the conditions set out by the manufacturer
we also offer a 7 Day Money Back Guarantee in line with the E.C. Distance Selling Directive.
In order to claim the 7-day money back guarantee the customer must contact 20:20 Mobile (UK) Limited in writing within 7 days of receipt of the goods, or in extreme
circumstances within a 'reasonable' timescale
The equipment will only be accepted for return under the money back guarantee
if it is in re-saleable condition and is not damaged, used or marked in any way.
The equipment must be returned in its undamaged original packaging.
The customer must return the equipment along with a copy of the original
despatch note as proof of purchase and an authorisation number that must be
obtained prior to return.
The customer will be responsible for the return of the equipment. In exceptional
circumstances we may arrange to collect the item, in which case the customer is
responsible for it until it is in the possession of our appointed courier.
The customer is responsible for the cost of return (including our reasonable
costs of collection when we collect the equipment). We may deduct this cost
from any refund due to the customer, unless otherwise agreed by 20:20 Mobile (UK) Limited.
Refunds will be credited by the same method used for payment of the original
purchase. This will occur only after receipt of the returned equipment and
satisfactory inspection by us. Customers should allow 21 days for credit /
debit card refunds to appear on your statement and up to 28 days for cheque
refunds.
The customer must notify our customer service department within the warranty
period that the equipment is faulty or defective and describe the problem(s)
they are experiencing.
The customer must return or arrange with us to collect the equipment within the
warranty period.
The equipment must be returned properly addressed with returns number and
provided with adequate protective packaging.
The equipment must be returned along with the despatch note as proof of
purchase. If the customer does not still have the despatch note, we must be
satisfied from other evidence that the equipment was purchased by them from us
and that the date of purchase was within 12 months of the claim under this
warranty.
The customer will be responsible for the return of the equipment until it
arrives back with us. If we have arranged to collect the item, the customer is
responsible for it until it is in the possession of our appointed courier.
The customer is responsible for the cost of returning equipment to us (including
our reasonable costs of collection where we collect the equipment, which must
be paid in full before your equipment or any replacement equipment will be
returned or delivered to you), unless otherwise agreed by our customer service
department. We shall be responsible for the cost of returning or delivering
repaired / replacement equipment to the customer.
This warranty only applies in respect of faults or defects that are due to
faulty design, manufacture or workmanship. No repair or replacement of
equipment will be provided if the equipment has been wilfully damaged, misused,
neglected, overloaded, modified, adapted or repaired (except as authorised by
20:20 Mobile (UK) Limited).
Equipment returned to us under this warranty may at our discretion be either
repaired or replaced with equipment of a similar specification and condition.
Please note that we reserve the right to provide replacements that are
reconditioned rather than new.
No repair or replacement of equipment will be provided unless and until all sums
due to us in respect of the equipment have been paid in full by the due date.
The warranty may not extend to consumable items including amongst other things
batteries, fuses, etc.
Upon return of repaired equipment or delivery of replacement equipment the
customer may be required to sign as evidence of receipt.
This warranty is offered as an extra benefit and does not affect consumers'
statutory rights.
The content of the Website is protected by copyright, trade marks, database and
other intellectual property rights and you acknowledge that the material and
content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen,
store such content in electronic form on disk (but not any server or other
storage device connected to a network) or print one copy of such content for
your own personal, non-commercial use, provided you keep intact all and any
copyright and proprietary notices. You may not otherwise reproduce, modify,
copy or distribute or use for commercial purposes any of the materials or
content on the Website.
Notwithstanding any other provision in the Terms, nothing in these Terms:
will affect or limit your rights as a consumer under English law; or
will exclude or limit our liability for death or personal injury resulting from
our negligence.
The Website is provided on an "as is" and "as available" basis without any
representation or endorsement made and we make no warranties, whether express
or implied, in relation to it and its use. You acknowledge that we cannot
guarantee and cannot be responsible for the security or privacy of the Website
and any information provided to by you. You must bear the risk associated with
the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct,
reputable and of high quality, we cannot accept responsibility if this is not
the case. We will not be responsible for any errors or omissions or for the
results obtained from the use of such information or for any technical problems
you may experience with the Website. If we are informed of any inaccuracies in
the material on the Website we will attempt to correct this as soon as we
reasonably can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or
telecommunications links
technical problems including errors or interruptions of the Website
unsuitability, unreliability or inaccuracy of the Website
inadequacy of the Website to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be
liable to you or any third party for any consequential or incidental damages
(both of which terms includes, without limitation, pure economic loss, loss of
profits, loss of business, loss of anticipated savings, wasted expenditure,
loss of privacy and loss of data) or any other indirect, special or punitive
damages whatsoever that arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed severable from these Terms
and shall not affect the validity and enforceability of any remaining
provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding
breach of any provision.
The Website is controlled and operated in the United Kingdom. The Terms will be
governed by the laws of England and Wales and you irrevocably agree to submit
to the exclusive jurisdiction of the English courts.
PAYG Animal Packages – Terms and Conditions
1. PAYG Animal Packages are open to all Orange Pay as You Go Customers. Existing customers moving to a PAYG Animal Package may not be able to return to their old tariff.
2. Where the Reward is dependent on monthly top-ups, you must top up by £10 or more per month.
3. The Rewards are as follows:
Animal Package |
Racoon |
Camel |
Dolphin |
Canary |
Minimum top up |
None |
None |
£10 |
£10 |
Reward |
5p off call rates |
Calls abroad from 5p |
Free texts and free access to online community sites |
Free evening and weekend minutes to UK mobiles |
4. If you top-up by the minimum amount below, your monthly reward will be:
Minimum level of top up |
Dolphin |
Canary |
£10 top up |
300 texts and free access to online |
100 free evening and weekend minutes to UK mobiles |
£20 top up |
600 texts and free access to online community sites |
200 free evening and weekend minutes to UK mobiles |
£30 top up |
Unlimited texts and free access to online community sites |
300 free evening and weekend minutes to UK mobiles |
5. You will be sent a free text message letting you know when your monthly rewards start.
6. Free texts - person to person texts to any UK mobile phone network whilst in the UK. Once the free texts have been used, you will be charged at standard service plan rates. Unused free texts will expire at the end of the monthly period. Unlimited free texts subject to fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdrawn the benefit from your account.
7. Free evening and weekend minutes - calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles only. All other calls will be charged at standard rates.
8. Calls abroad - calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
9. No rollover – unused benefits will not rollover to the next month.
10. Online community sites are Facebook, Bebo, MySpace and Flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates.
11. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
Short Terms
Dolphin: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 texts. Unlimited texts subject to a fair usage policy and £30 monthly top-up. Free mobile access to Facebook, Bebo, myspace and flirtomatic subject to a 50MB cap.
Canary: Minimum top-up of £10 a month. Evening and weekend calls to UK mobiles only. Reward starts from 100 mins for £10 monthly top-up to 300 mins for a £30 monthly top-up.
All Animal packages: Calls and texts to standard UK landlines/mobiles. Calls to 07 call forwarding services, 070, 08 and 0870 numbers are not included in bundle and will be charged up to 20p/min, 75p/min (minimum call charge 75p) , 40p/min and 40p/min. Minimum call charge 15p for Racoon package and 20p for all other service plans. For full terms and price guide: www.orange.co.uk/payasyougo
Monkey– Terms and Conditions
1. Monkey is open to all Orange Pay as You Go Customers. Existing customers moving to Monkey may not be able to return to their old tariff.
2. By agreeing to these terms you consent to receiving messages and/or emails from us about our products and services as well as brands we think you’ll love. If you do not agree to this, you can call 343. However, you will not be able to access Monkey and will have to move to another tariff.
3. If you top up by £10 or more per month, you will receive the following rewards:
£10 top up |
Free music and 300 free texts |
£20 top up |
Free music and 600 free texts |
£20 top up |
Free music and 1000 free texts |
4. You will be sent a free text message letting you know when your monthly rewards start.
5. Free texts - person to person texts in the UK.
6. No rollover – unused benefits will not rollover to the next month.
7. Free music – Unlimited free access online and 600 free minutes access on your mobile per month. After 600 minutes you will be charged at your standard network rate.
8. Further terms apply – see meet Monkey.
9. Orange reserves the right to vary or amend these terms or to withdraw the Reward at any time on reasonable notice.
Short Terms
Monkey: Minimum top-up of £10 a month. UK texts only. Reward starts from 300 free texts and music access. Free music access online is unlimited. Free music access on your mobile phone subject to 600 minutes per month cap. Minimum call charge 20p. Includes messages from us about other brands. Call 343 to opt out by changing tariff. For full terms and price guide: See Monkey.
We all know it's vital to recycle, but sometimes it's tricky to find the time and the place to do it. That's where we come in. Under the WEEE regulations (waste, electrical or electronic equipment) we must take back your old mobiles, accessories and other electrical or electronic equipment for recycling on a like-for-like basis when you buy something from us. We then pass it all on to our recycling team, who find the best use for it.
Recycle and Reward is the new service from Orange where you can earn money from your unwanted mobile phone. Just go into any Orange shop across the UK and find out how much your phone is worth. You can sell it to us right there!
All handsets are sent to our partner - experts in mobile phone recycling. They will thoroughly test the device and it will be reused wherever economic. All of this is done in full compliance with all environmental legislation (eg WEEE). If your phone is too old or beyond economical repair, it will be safely recycled ensuring that nothing goes to landfill.
A: The UK WEEE Regulations are laws that place an environmental responsibility on the producers of electrical and electronic equipment (EEE).
These regulations encourage separate collection and environmentally sound recycling, including re-use of waste electrical and electronic equipment, which includes all the products we supply.
A: As you use a mobile phone, Orange broadband or any of the other EEE products we supply, you have an important part to play in the recycling process. Without your help and support, we wouldn't be able to collect your unwanted items and recycle them.
A: On all new EEE, which includes all the products we supply, the crossed-out wheelie bin symbol will be displayed to remind you not to throw the product into your bin at home.
A: Recycling mobile phones, accessories or any other WEEE prevents it from going straight to landfill, and can help reduce pressure on the earth's finite resources.
Like most electronic goods, mobile phones and all the other EEE we supply contain some materials that could escape and be harmful to the environment if not disposed of properly.
A: It's simple: just hand your old mobile phone & other WEEE that we sell over to your local Orange shop, and they'll send it for environmentally sound recycling. Or you can just pop it in the post using this Freepost address: Orange Recycle, Freepost - and we'll make sure it's recycled.
A: No. It's completely free.
A: Your unwanted WEEE will be recycled by our expert recycling contractor.
Each item of WEEE is carefully assessed to determine whether it will be re-used or processed for recycling of materials. As much as possible is 're-used' because it's the best environmental option.
Any WEEE not suitable for re-use will be sent for safe materials recycling (in accordance with ISO14001). So next time you're thinking about upgrading your mobile phone or changing your broadband provider, just take your old devices to an Orange shop and do your bit to save the environment.
Recycle and Reward is simple. Bring your unwanted mobile into any Orange store across the UK, have it valued by one of our team, save the printed receipt, and your cheque will be sent to you within seven days. The value of your phone is guaranteed! If your phone is too old or beyond economical repair, you can still leave it with us and we will make sure that it is safely and responsibly recycled.